WHAT'S ON
Take a look at what DFNI has in store for you this June below.
Please note programme and agenda may be subject to change.
Conference takes place
Click the button below so you can count down to the conference along with us!
Tuesday 13 June 2023
A chance to meet other delegates as they register, along with a seaview welcome cocktail.
Dress Code: Cocktail Attire
Terrace, Hotel Victoria Gran Meliá
Wednesday 14 June 2023
Cruising is set for a stellar year ahead, with consumer demand and perception outshining 2019 levels as the appeal of cruise holidays increases with repeat and new voyagers alike. This opening session will outline the foundations underpinning the opportunities in cruise retail.
Leaders from our anchoring partners for the 2023 DFNI Cruise Conference map out the opportunities and challenges for the industry in the year ahead in this headline panel discussion.
Before embarking on their journey, cruise guests have endless inspiration and discovery moments that influence their purchasing decisions. Discover some of the myths, facts and drivers that will keep brands top of mind even before cruisers come onboard, while they are on their journey, and long after disembarkation.
How the relationship between retailer, cruise line and brand is developing, including important insights from a cruiser.
More than ever, shoppers are looking for brands that reflect their values for sustainable, ethical and responsible products. How is cruise retail supporting this important demand and how is it communicated instore?
Amazing hospitality and exciting entertainment are synonymous with cruising. Top players in the onboard beverage sector discuss how they are bringing brands to life through engaging guest experiences and explore the synergies with retail boutiques at sea.
Moderator: Chris Madden, Special Projects Editor, DFNI-Frontier
Additional Speakers TBC
How training, engagement and retention of staff is vital to creating lasting relationships and a memorable guest experience.
A chance to meet with our Platinum Partners in a 'Buyer/Seller' pitch meeting format.
Delegates will have 10 minutes to meet with the buyer, where they'll be able to give you opinions and feedback.
*Meeting times will be pre-allocated to delegates by the event team
Coaches will be departing from Hotel Victoria Gran Meliá to transport delegates to the gala dinner.
Guests can enjoy a three course gala dinner hosted by Majorica at a stunning and intimate venue overlooking the Mallorcan hills, as well as post meal cocktail courtesy of Osborne.
Dress Code: Cocktail Attire
The Finca Son Termes
Coaches will be departing from the Gala dinner every 20-30 minutes to take guests back to Hotel Victoria Gran Meliá.
Thursday 15 June 2023
The cruise industry is proving itself to come back stronger from the pandemic than expected. The next stage of recovery for brands in this sector is to assess if they are ready to ‘go global’ and prepare for the sheer diversity of opportunity ahead.
Asia is back on the sonar. After three turbulent years, the Asian cruise market is set for a restart by the end of the year. Experts chart the course, detailing what we can expect from this key market of the future.
Our panel of international brands share their experiences and understanding of the cruise retail landscape including leveraging data and consumer insights, tailoring the brand experience to the channel and navigating challenges in logistics and supply management.
Additional Speakers TBC
Exclusive research from m1nd-set will market overview of the cruise sector and latest trends and behaviour of cruise and ferry guests.
The variety of destinations, cruise ships and passenger profile is widening. Our panel discusses the
impact of itinerary on the retail offer and how to adapt to the future of cruising.
A chance to meet with our Platinum Partners in a 'Buyer/Seller' pitch meeting format. Delegates will have 10 minutes to meet with the buyer, where they'll be able to give you opinions and feedback.
*Meeting times will be pre-allocated to delegates by the event team
Shuttles depart hotel from 18:40.
An evening of relaxed networking at a nearby venue, around a 25 mins walk from Hotel Victoria Gran Meliá. Wind down at the end of a busy two-day conference, with light bites, Gold 999.9 Gin and Cinco Jotas Jamon courtesy of Osborne.
Delegates can feel free to go out after the cocktail reception for their own private dinners.
Please note there will not be a return shuttle to Hotel Victoria Gran Meliá.
Dress Code: Cocktail Attire
Vida by UM
Friday 16 June 2023
One representative per company will be delegated a space on this year's two ship tours.
Please meet at 09:00 in the Hotel lobby. Coach departure will be at 09:30am promptly.
Ship tour places are now closed and are by prior arrangement only.