Day 1: 14 September


12.00 -14.00

Informal networking on the event platform. Exhibitor booths open for meetings …………………………………………………………………………………………………

14.00 BST | 09.00 EST Welcome & Introduction

Kapila Ireland, Editor, DFNI

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14.15 Keynote presentation: Showcasing the new era of cruise

Starboard Cruise Services President & CEO Lisa Bauer guides the audience through an overview of some of its most exciting retail launches that are set to offer meaningful and transformative retail experiences.

Lisa Bauer, President & CEO, Starboard Cruise Services

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14.45 Exclusive Research: Intentions and expectations of future cruise and ferry travellers

Exclusive research from m1nd-set will:

• Analyse intentions and expectations of future cruise and ferry travellers

• Evaluate which aspects of the shopping experience and decision-making process have become more relevant compared to pre-covid

• Recommend how brands/retailers can adapt their strategies to this shift in priorities

 Anna Marchesini, Head of Business Development, m1nd-set

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15.15 Networking and refreshment break

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15.30 Unchartered waters: Cruise Retail Roundtable

With cruise operations gradually coming back into operation, key cruise retail heads offer their different perspectives on the route to recovery in the channel. Speakers will discuss how retailers and brands can plan amid changing consumer behaviour and habits, and adapt to be future fit.

Lisa Bauer, President & CEO, Starboard Cruise Services

MSC Head of Retail Adrian Pittaway

Jennifer Feldman, Vice President, Effy Retail

Petra Etzioni, Cruise Services Commercial Director, Dufry

…………………………………………………………………………………………………

16.30 Harding: Curating Amazing Retail Experiences

Matthew Hodges, Chief Commercial Officer, Harding

Sue Gosling, Marketing Director, Harding

Abi Devaney, GM – Partner Management & Ancillary Revenue, Marella Cruises

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17.00 Closing remarks from Day one

Kapila Ireland, Editor, DFNI / DFNI Digital Editor ………………………………………………………………………………………………………………

17.05 - End of Day One


Day 2: 15 September


12.00 -14.00

Informal networking on the event platform. Exhibitor booths open for meetings

…………………………………………………………………………………………………

14.00 BST | 09.00 EST Welcome & Introduction

Kapila Ireland, Editor, DFNI

…………………………………………………………………………………………………

14.05 Bringing fun back to cruise retail

Carnival Cruise Line Retail Director Andres Villalever discusses how cruise retail has evolved throughout the Carnival Fun Ships fleet – before and as a result of the Covid 19 pandemic – including the cruise line’s new app, opportunities for storytelling in retail, reimaging logo products and partnering with the right brands.

 Andres Villalever, Head of Retail, Carnival Cruise Line

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14.35 Building retail for the ships of the future

Heinemann Americas is set to unveil retail onboard five new build cruise ships marking a new step in its cruise business. Jose Cuadra Commercial Director, Heinemann Americas discusses how cruise retailing has evolved, what they see as the future of the sector and present the latest innovations onboard.

Jose Cuadra, Commercial Director, Heinemann Americas

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14.55 Networking and refreshment break

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15.10 Keeping the European Ferry sector alive

Cruises to nowhere, the reintroduction of UK-EU duty-free sales following Brexit, an increase in ‘local’ tourism and appetite for an expanded product offer suggests a bright outlook for the duty-free sector onboard European ferry routes.

 Piret Mürk-Dubout, Management Board Member, Tallink Duty Free

Steve Newbery, On-Board Commercial Director, DFDS

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16.00 Adapt and survive

How brands have adapted their product offer, promotions, merchandising and customer engagement strategies to the new normal and exploring the experiential opportunities in retail and cruise on-trade.

Catherine Restrepo, Co-Founder & CEO, SYZYGY Strategies

Antoine Bona, Vice President Sales, Essence Corp

Bill Panoff, Chairman, PPI Group

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16.45 Key Takeaways from Day Two & Closing remarks

Kapila Ireland, Editor, DFNI & Digital Editor, DFNI

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17.00 - End of conference