Day 1: 14 September


12.00 -14.00

Informal networking on the event platform. Exhibitor booths open for meetings …………………………………………………………………………………………………

14.00 BST | 09.00 EST Welcome & Introduction

Kapila Ireland, Editor, DFNI

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14.15 Keynote presentation: Showcasing the new era of cruise

Starboard Cruise Services President & CEO Lisa Bauer guides the audience through an overview of some of its most exciting retail launches that are set to offer meaningful and transformative retail experiences.

Lisa Bauer, President & CEO, Starboard Cruise Services

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14.45 Exclusive Research: Intentions and expectations of future cruise and ferry travellers

Exclusive research from m1nd-set will:

• Analyse intentions and expectations of future cruise and ferry travellers

• Evaluate which aspects of the shopping experience and decision-making process have become more relevant compared to pre-covid

• Recommend how brands/retailers can adapt their strategies to this shift in priorities

Dr. Peter Mohn, Owner and CEO, m1nd-set & Anna Marchesini, Head of Business Development, m1nd-set

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15.15: Networking and refreshment break

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15.30 Unchartered waters: Cruise Retail Roundtable

With cruise operations gradually coming back into operation, key cruise retail heads offer their different perspectives on the route to recovery in the channel. Speakers will discuss how retailers and brands can plan amid changing consumer behaviour and habits, and adapt to be future fit.

Lisa Bauer, President & CEO, Starboard Cruise Services

MSC Head of Retail Adrian Pittaway

Additional Speakers TBC

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16.45 Sustainability on the Seas

As many cruise lines begin to retire older vessels to commit to a more sustainable future, we look at how the cruise retail sector onboard is playing its part – from logistics, streamlining and efficiency in the supply chain to sustainable packaging.
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17.00 Key Takeaways from Day one

Kapila Ireland, Editor, DFNI / DFNI Digital Editor ………………………………………………………………………………………………………………

17.50 - 1800 Networking on the event platform


Day 2: 15 September


12.00 -14.00

Informal networking on the event platform. Exhibitor booths open for meetings

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14.00 BST | 09.00 EST Welcome & Introduction

Kapila Ireland, Editor, DFNI

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14.05 Transforming retail for the ships of the future

International duty-free retailer and logistics partner Heinemann Americas recently completed several shops onboard five ambitious new cruise ship builds. Join the panel led by Heinemann Americas CEO Nadine Heubel and Commercial Director Jose Cuadra, as they discuss what it takes to make these ambitious ventures successful, the latest onboard retail innovations, the evolution of cruise shopping, and what's coming next in the sector.

Nadine Heubel, CEO Heinemann Americas

Jose Cuadra, Commercial Director, Heinemann Americas

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14.45 Keeping the European Ferry sector afloat

Cruises to nowhere, the reintroduction of UK-EU duty-free sales following Brexit, an increase in ‘local’ tourism and appetite for an expanded product offer suggests a bright outlook for the duty-free sector onboard European ferry routes.

Speakers TBC

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15.40 Networking and refreshment break

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16.00 Experiential opportunities in retail and cruise on-trade

Zachary Sulkes, Beverage Category Manager, Norwegian Cruise Line Holdings - TBC

Additional Speakers TBC
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16.25 Adapt and survive

How brands have adapted their product offer, promotions, merchandising, and customer engagement strategies to the new normal

Speakers TBC

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17.05 Key Takeaways from Day Two & Closing remarks

Kapila Ireland, Editor, DFNI & Digital Editor, DFNI

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17.20 - 1800 Networking on the event platform

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End of conference