14.00: Welcome & Introduction

Kapila Ireland, Editor, DFNI

State of the Industry: An overview of the current state of the global cruise retail market and a look back at the industry at its peak before the impact of the Covid-19 crisis.

…………………………………………………………………………………………………

14.15: Keynote presentation:

Lisa Bauer, President & CEO, Starboard Cruise Services

Insights to inspire and guide our successful restart

…………………………………………………………………………………………………

14.45 Exclusive Research:

Peter Mohn, CEO, m1nd-set

Cruise consumer shopping trends & habits post Covid-19  An exclusive study conducted by Swiss research agency m1nd-set

…………………………………………………………………………………………………

15.15: Panel discussion

Part one: Reigniting the cruise retail sector

Part two: Charting new routes: A visionary look at the future of cruise retail

Panellists: Adrian Riches, Retail Operations Director, Dufry Cruise Services

James Prescott, Managing Director, Harding Retail

Lisa Bauer, President & CEO, Starboard Cruise Services

…………………………………………………………………………………………………

16.10 Presentation:

MSC Head of Retail Adrian Pittaway

Expert engagement MSC Head of Retail Adrian Pittaway discusses how to adapt and survive the challenging course ahead by rethinking the cruise retail strategy to maximise sales and focusing on the power of crew engagement with guests.

…………………………………………………………………………………………………

16.30 Closing remarks

Kapila Ireland