DFNI Cruise Conference Agenda


New Horizons: The Evolution of Cruise Retail in 2022 and Beyond

The 2022 DFNI Cruise Conference will assess and examine how the maritime retail sector is steering a positive course through an ever changing environment in the post-Covid climate, and identify key focuses and action points for retailers, cruise lines and brand partners to build a sustainable future in this promising channel.

Day 1 - Monday 27 June 2022

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Costa Smeralda Cruise Ship Tour – Hosted by Starboard & Costa

Our headline sponsor Starboard will be hosting an exclusive tour with Costa for a limited number of delegates on the stunning Costa Smeralda Ship! This exclusive tour is open to brands only, with one delegate per company invited to attend due to limited capacity. Delegates will be invited on a first-come, first-served basis subject to availability.*

*Please note, all attendees confirmed for the Costa Smeralda Cruise Ship Tour will be required to show proof of covid vaccinations and proof of a negative PCR/antigen test

Registration and Evening Welcome Cocktail Party – Sponsored by Osborne

Day 2 - Tuesday 28 June 2022

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Light Networking Breakfast
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Welcome & Introduction: State of the Industry

Navigating a successful resumption of international cruising. We will provide an update on the cruise industry worldwide in 2022 and latest news from major cruise lines as they resume sailing.

Speaker
Kapila Ireland
Editor
DFNI-Frontier
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Keynote Presentation: Curating A Vibrant World

The pandemic has accelerated future expansion and innovation of retail at sea.
Starboard Cruise Services President & CEO Lisa Bauer discusses the future of global cruise retail and shares valuable insight on how to continue growing in this rapidly changing landscape.

Speaker
Lisa Bauer
President & Chief Executive Officer
Starboard Cruise Services
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Cruise Line View: A New Model For Cruise Retailing

In a one-to-one with moderator Kapila Ireland, Andres Villalever, Retail Director Carnival Cruise Lines discusses how the company is striving to build a sustainable future for cruise retail and find a balance between the revenue-share and profit-share models of the past, in collaboration with its retail partners.

Speaker
Andres Villalever
Sr. Director, Retail
Carnival Cruise Line
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Coffee Break
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Panel: The Future of Luxury on Cruise

Luxury has evolved beyond indulgence to a broader, more holistic concept valuing time, exclusivity and access, identifies Starboard Cruise Services. Our panellists discuss how luxury sales onboard have transformed as a result.

Speakers
David Horton
Luxury Retail Consultant
Mark Lockwood
Senior Vice President, Cruise Hotel Operations
The Ritz-Carlton Yacht Collection
Stacy Shaw
Vice President
Luxury Division, Starboard Cruise Services
Delphine Brenninkmeijer Braas
Head of Brand Strategy & E-commerce
64 Facets
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Lunch
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Panel: Europe’s Return To Duty Free

European ferry industry is catching a wave off the back of Brexit, which saw the reintroduction of UK-EU duty-free sales, and a recent focus on regional tourism. Panellists outline the specificities of the channel in terms of customer expectations and product offer.

Speakers
Steve Newbery
Onboard Commercial Director
DFDS
Julie Lassaigne
Secretary General
European Travel Retail Confederation (ETRC)
Joëlle Croc
Customer Experience & Onboard Sales Director
Brittany Ferries
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Coffee Break
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Navigating back to our Growth Mindset

With numerous new ships, enhanced retail experiences and terminal development underway pre-pandemic, the global cruise industry is set to regain its momentum rapidly in the next few years. Adrian Pittaway, Head of Retail MSC Cruises, delivers a masterclass for brands eager to enter or reengage in cruise retail.

Speaker
Adrian Pittaway
Head of Retail
MSC Cruises
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Panel: The Future Cruise Experience

Nadine Heubel, Cruise Consultant and former CEO of Heinemann Americas and Simon Black, Executive Director, Travel Retail & Consultancy, Harper Dennis Hobbs explore how cruise retailers and brands can leverage new technology including digitalisation and the metaverse to enhance the shopping experience onboard.

Speakers
Nadine Heubel
Former CEO Heinemann Americas & Web3 Enthusiast
Simon Black
Executive Director
Travel Retail & Consultancy, Harper Dennis Hobbs
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Closing Remarks from Kapila Ireland
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Happy Hour – Sponsored by Heineken
End of Day Two

*Schedule and speakers subject to change

Day 3 - Wednesday 29 June 2022

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Light Networking Breakfast
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Welcome and Recap
Speaker
Kapila Ireland
Editor
DFNI-Frontier
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Panel: Sailing Towards A Better Future

Cruising must embed the core pillars of sustainability, diversity & inclusion throughout its infrastructure and guest experience to align with values of the future consumer. Here we examine how onboard retail plays its part.

Speakers
Stefano Menegotto
Vice President & Managing Director EMEA/APAC
Starboard Cruise Services
Matteo Goi
EMEA Regional Director
Essilorluxottica
Maurizio Grasso
Global Commercial Director
North Sails
Andrea Prati
Onboard Revenue Director
Costa Crociere
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Panel: Specialist Events

Exploring the opportunities for synergies between retail, bars and entertainment at sea and trends and developments in onboard pouring.

Speakers
Christian Klimpke
Global Account Manager Cruises
Heineken
Victor Hafstroem
GTR Europe North
Brown-Forman
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Coffee Break
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Exclusive Research: Intentions And Expectations Of Future Cruise & Ferry Travellers

Swiss research agency m1nd-set will present exclusive research that will analyse intentions and expectations of future cruise & ferry travellers; evaluate which aspects of the shopping experience and decision-making process have become more relevant compared to pre-covid; and recommend how brands/retailers can adapt their strategies to this shift in priorities.

Speaker
Peter Mohn
Owner & CEO
m1nd-set
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Brand Workshop

How recent newcomers to cruise and ferry retail have adapted their offer to this unique channel. Suppliers share their experiences and key learnings for entering this space.

Speakers
Edward Virté
Chief Executive Officer
Diamanti Per Tutti
Rob Robertaccio
Senior Vice President, Global & Travel Retail Sales
E. Gluck Corporation
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Closing Remarks
Speakers
Kapila Ireland
Editor
DFNI-Frontier
Felix Barlow
Publisher
DFNI-Frontier
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Lunch
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Networking tea and coffee
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End of Day Three

*Schedule and speakers subject to change